Everything you need to know about your Fuel Hub order

When you place your first order, you will be charged immediately using the billing information you provide on your account. Your normal subscription payment will then be billed automatically, every Wednesday. Payments for extras including additional meals, snacks and juices will be taken at time of ordering.

You can skip, pause, or cancel your subscription at any time.

There is no tie-in and no minimum subscription, so you control when and how often you receive your meals. You will receive a reminder every week giving you the opportunity to change or cancel your order for the following week. The deadline is 11pm Wednesday for your delivery the following week.

Simply log into your account and update your order. Alternatively, phone us on 01925 632085 or email hello@fuelhub.co.uk

Changes to your order must be made by 11pm on Wednesday for delivery the following week.

All orders that you place will be delivered to the address specified on your account. However, if you wish to order a meal box for family and friends, simply place the order as usual and change the shipping address at checkout.

We hope you love our products as much as we do, however should you need to report an issue please email hello@fuelhub.co.uk and a member of the team will be in touch.

Your account can be controlled here.

Of course, anytime! You can cancel your subscription on your account page. You will enter a pending cancellation stage until your monthly/weekly subscription time is up. Once you have come out of that period your subscription will be cancelled.

You can log into your account and change your address here.

Meal Plan subscriptions: Your meals will be delivered twice a week, on Sunday and Wednesday.

Fuel Box subscriptions: A weekly box containing all your meals will be delivered once a week, on a Sunday or Wednesday.

The delivery charge is £4.95 per delivery for Meal Plan subscriptions, or £6.95 per delivery for Fuel Box subscriptions.

We use DPD to securely deliver your meals.

Our trusted courier is DPD.

On the morning of your delivery DPD, or a local delivery driver will send you a text with an hour time slot.

We ship your food in temperature controlled packaging to keep your food cool in its box until the evening of your delivery day. We use the best packaging possible to ensure that your food reaches you in optimal condition.

If you aren’t going to be in – don’t worry – you can select for DPD to leave your box in a safe place for you until you get home.

If you need to speak to us urgently regarding your delivery contact us 24 hours a day via our live chat button or email orders@fuelhub.co.uk

Once you receive your food, put it straight into the fridge and eat within 4 days and by the expiry date on the packaging. Some meals such as shellfish, will have a shorter shelf life.

For meals that you plan to use after 4 days, simply freeze when you receive them and defrost thoroughly before use.

All of our meals can be frozen. Defrost thoroughly and use within 3 months.

Yes! From low calorie, high protein and low carb meals, to gluten free and dairy free, we have a wide choice of meals for many diet types.

You can use the filter on the meal selection page on our website to browse by the type of meal you are looking for.

For best results microwave to reheat. remove lid and replace loosely. Microwave until piping hot throughout.

Yes, our ‘Eat Cold’ dishes are perfect for eating on-the-go.

Absolutely! We have worked hard to make sure our packaging is sustainable.

Your meals will arrive at your doorstep in fully sustainable, temperature-controlled boxes. Inside your box, your meals will be in our environmentally friendly tubs, made from compostable, moulded plant fibre pulp which can either be recycled in your bin or thrown on your compost heap! Our plastic lids are also recyclable.

Our snack bags are made from a plant-based material that decompose naturally, so they don’t hang around.

Our ice packs are reusable and you are welcome to keep them. Keep them in the freezer and use them on your next picnic!

You can also recycle our ice packs by defrosting and emptying the liquid, which is water based with no harmful chemicals, down the drain. The empty packs can then be placed in your recycling bin.